Have a mask complaint?

Updated: 7 hours ago

Did you take a bus or taxi recently? Was the driver wearing a mask?



If not, it's a violation of proper COVID-19 safety protocols, federal Centers for Disease Control and Prevention (CDC) guidelines, and all the policies of local transit providers. You can file a complaint with New York State directly.


There are a few options for making a complaint:


Call 1-833-789-0470


File a complaint against your employer or place of work here.


File a complaint against a business or about an incident in your community here.


As always, you can also call the Mobility Manager to discuss your experiences-good or bad. Catherine Wilde can be reached at 607-662-5240 from Monday to Friday 8 a.m. - 3 p.m. She will return any missed calls within 24 hours and will also respond to any messages left over the weekend, within the next business day.


*Image obtained through Google creative commons license.

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